FAQ

Welcome to the Canvas Nest FAQ. We have gathered answers to many of the questions customers ask before and after placing an order. If you need further assistance after reviewing this page, please do not hesitate to contact our customer support team.

Ordering & Shipping

Q: Where does Canvas Nest ship?
A: Canvas Nest currently delivers orders to shipping addresses located within the United States. At this time, international shipping is not available.

Q: How much does shipping cost?
A: We offer Standard Shipping throughout the United States for a flat shipping fee of $15.00 USD. Your shipping cost is displayed during checkout before your order is confirmed.

Q: How long does delivery usually take?
A: Orders are generally processed within 1–3 business days. Once your order has been shipped, delivery typically takes an additional 5–8 business days. The estimated total delivery time is therefore approximately 6–11 business days.

Q: What are your business days?
A: Our business days are Monday through Friday, excluding public holidays. Orders are processed only during business days.

Q: When does order processing begin?
A: Orders placed before 5:00 PM Eastern Time on a business day generally begin processing the same day. Orders submitted after the cut-off time, on weekends, or on holidays begin processing on the next business day.

Q: Which shipping carriers do you use?
A: Depending on your delivery location and operational requirements, shipments may be handled by USPS, UPS, FedEx, or DHL.

Q: Will I receive tracking information?
A: Yes. After your frames have been dispatched, you will receive a shipping confirmation email containing tracking information. Tracking usually becomes active within 24–48 hours after the carrier receives the package.

Q: Where can I track my shipment?
A: You can monitor your shipment at any time by visiting our Track Your Order page.

Q: Can I change my shipping address after placing an order?
A: If your order has not yet entered processing, we will review requests to update shipping information whenever possible. Once processing has begun or the order has been shipped, changes can no longer be made.

Q: Can I cancel my order?
A: Cancellation requests may be submitted before processing begins. Once an order has entered processing or has been shipped, cancellation requests can no longer be accepted.

Q: What should I do if my package shows as delivered but I cannot find it?
A: Please first verify your shipping address, check around your delivery location, and ask household members or neighbors if they accepted the package. If you are still unable to locate your shipment, contact our customer support team so we can assist with a carrier investigation where appropriate.

Returns & Refunds

Q: How long do I have to return an item?
A: Eligible items may be returned within 30 calendar days from the delivery date shown by the shipping carrier.

Q: What condition must returned items be in?
A: Returned items must be unused, unblemished, and returned in their original condition with the original tags, packaging (including any hardware or protective materials), and any included accessories.

Q: Can I return an item if I changed my mind?
A: Yes. Eligible products may be returned within the 30-day return period provided they satisfy the return requirements outlined in our Return & Refund Policy.

Q: Who pays for return shipping?
A: If the return is approved because the item arrived damaged, defective, or incorrect, Canvas Nest provides a prepaid return shipping label. For returns requested due to personal preference or change of mind, customers are responsible for return shipping costs.

Q: Do you offer exchanges?
A: We do not currently offer direct exchanges. If you would like a different frame style, size, or color, you may return an eligible item and place a new order separately.

Q: How are refunds processed?
A: Once your returned item has been received and inspected, approved refunds are issued to the original payment method used for the purchase.

Q: How long does it take to receive my refund?
A: Approved refunds are generally processed within 10 business days after the returned item has been inspected. Your financial institution may require additional processing time before the funds appear in your account.

Q: What should I do if my refund has not appeared?
A: Please review your payment account, contact your payment provider, and check with your financial institution regarding processing times. If you still need assistance, please contact us.

Payments & Account

Q: Which payment methods do you accept?
A: Canvas Nest securely accepts PayPal and Venmo.

Q: Is my payment information stored by Canvas Nest?
A: No. Payment transactions are processed through trusted third-party payment providers. Canvas Nest does not store complete payment card information.

Q: Why was my payment declined?
A: Payments may be declined for several reasons, including authorization issues, verification requirements, or restrictions applied by your payment provider. If your payment cannot be completed, please contact your payment provider for assistance.

Q: Do I need an account to place an order?
A: Customer accounts are available and can help you manage your order history and account information. Please refer to the checkout process for account options.

Customer Support

Q: How can I contact Canvas Nest?
A: You can reach our support team by email at support@canvasnest.shop or through the form on our Contact Us page.

Q: How quickly will I receive a response?
A: We aim to respond to customer inquiries within 24 to 48 hours during our standard business hours (Monday – Friday, 09:00 AM to 05:00 PM, GMT-05:00).

Contact Information